FAQ

Common question

Regarding the rice you use, it is displayed as "product of Japan", but please tell me the detailed production area such as prefecture name.

The rice we use is a blend of rice from multiple production areas.In order to stabilize the quality and price of the product, it fluctuates depending on the rice harvest situation and purchase situation.Please contact the customer service department for details of the production area.

The product I'm looking for in Echigo Seika's products is not listed on the website.Why?

The products posted on the homepage are not limited to retailers, but only general sales products.Products sold only in specific areas or specific retailers are not posted on the website, so please contact the Customer Relations Office for details.

Can you tell me the store where the product is sold?

Please contact the Customer Relations Office by phone or email.When making inquiries, please tell us the product name, the area you are looking for (prefecture name, city name), and the contact information to be returned.

What is specially cultivated rice?

Considering the natural environment of the region, specially cultivated rice uses less than 5% of the number of pesticides used and the nitrogen content of chemical fertilizers compared to general rice cultivated in the region (conventional cultivated rice). It is rice produced by reducing it.

Can I eat something that has expired?

Just because the Best Before has expired does not mean that you will not be able to eat it immediately, but the flavor, texture, and quality will gradually deteriorate, so we recommend that you consume it before the Best Before.

Please tell me how to read the Best Before.

The best-by date is listed in the order of "last two digits (or four digits) of the year (year)", "month", and "day" from the left side.

Example) Best Before 22.12.31 Best Before 2022.12.31

Both represent until December 2022, 12.

Products with an Best Before of "2022.12" are until the end of December 2022.

Do you sell by mail order?

Except for some products, on our homepageONLINE SHOPYou can purchase it at.We also accept orders over the phone.

Please use Echigo Seika telephone order reception desk: 0258-84-2100 (XNUMX:XNUMX am to XNUMX:XNUMX pm, except Saturdays, Sundays, national holidays, and our holidays).

What does it mean that this product manufacturing factory produces products containing XX?

This is a warning label for allergens to customers with allergies.Raw materials containing allergens (Wheat, Eggs, Milk, buckWheat, Peanut, shrimp, crab) are not used in the product, but they are used in other products produced on the same line. Displayed when it is used in other lines of the manufacturing plant and may be mixed.

Do you manufacture in Japan?

All Echigo Seika products are manufactured at factories in Japan.

I accidentally ate Ageless (oxygen scavenger), is that okay?

The main components of ageless (oxygen scavenger) are iron powder, vitamin C, etc.These have been confirmed to be safe in acute toxicity tests by public institutions.

Ageless (oxygen scavenger) is hot, is that okay?

When the packaging bag is opened, heat may be generated due to the oxidation reaction.However, since the calorific value is small, it generally does not cause burns.In addition, there is no need to worry about ignition.

Can ageless (oxygen scavenger) be reused?

It cannot be reused.When you put it out in the trash, please follow the classification of your local government.

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