FAQ

Questions about rice crackers

The Soybean flour on the surface of "Funwari Meijin Kinako Mochi" seems to be more moist than usual. Why?

We apologize for any inconvenience caused.
"Funwari Meijin Kinako Mochi" tends to have a tendency to become moist during the winter, when the oils and fats used for seasoning are less likely to soak into the dough, and the seasoning powder on the surface becomes moist.This is due to the characteristics of the manufacturing process and is not an abnormality.Please rest assured.

[During winter, the powder on the surface may be moist. ]

What is non-glutinous rice?

Non-glutinous rice is rice that is usually cooked and eaten as rice.Rice crackers are made from non-glutinous rice, while arare and okaki are made from glutinous rice.

Please tell me the type of caramel color used in the product.

All caramel colors used in our products are caramel I.

A small bag of "Kachiwari Seed" is swollen in a bun, is that okay?

Nitrogen is added to maintain the deliciousness of the rice crackers and Peanut inside, so the pouch looks like it is inflated, but this is not a malfunction.Please be assured.

[Photo] A pouch of "Kachiwari Seed"

 

Can I keep the rice crackers in sachets?

Moisture and oxidation may proceed in the state of a pouch.Consume as soon as possible after opening the exterior, regardless of the Best Before.

The number of grains in the pouch may differ in the "Funwari Meijin Series". Why?

The "Funwari Meijin Series" weighs sweets and packs them in sachets.Since the weight of one grain changes depending on the size of the confectionery dough and the amount of powder attached, the number of grains in the pouch may change.

Is there a product that only has the white arare in "Echigo Hina Arare", "Echigo Hina Arare Bonbori", and "Taro Koi"?

Limited quantity is available every year from mid-March to late April under the product name "Rumor's Puff Mayo" on our website.ONLINE SHOPOr you can buy it at the telephone order counter.The sales time is slightly different every year, so weONLINE SHOPPlease check at or contact the telephone order window.

I want to eat "Hina-arare" hail all year round. Is there the same hail?

Sorry, the same hail is not available for the whole year. "Hina-arare" is manufactured according to the Hinamatsuri.In response to the requests of everyone who has been waiting, we will start selling at the online shop from the end of January.When the Hinamatsuri is over, the "Taro Koi", which has the same contents as the "Hina-arare", will be on sale. "Taro Koi" is manufactured for Children's Day.

Is there a product that only contains fried kelp that is included in "Salad Seven" or "Pursuit of Taste Fresh Seven"?

Only "fried kelp" products are available on our website.ONLINE SHOPOr it is sold only at the telephone order window.For more information, our companyONLINE SHOPOr contact the telephone order window.

Where are the Peanut produced?

We use products from China.

The raw material for the "Funwari Meijin Series" is vegetable oil, but is the dough fried?

Instead of fried, the dough is baked and put on the outside to fix the seasoning powder.

It says emulsifier, is this a dairy product?

Emulsifiers are not dairy products.It is used to mix oil and water, which are not normally mixed, and emulsify them uniformly.Although the word "Milk" is included, lecithin (Soybean), sucrose fatty acid ester, etc. are mainly used instead of using Milk-derived ingredients.However, there is a possibility that other Milk components may be contained in the ingredients, so please make sure that there is no "Milk" in the allergies displayed on the product.

What is a protein hydrolyzate?

It is made by decomposing the protein of animals and plants into amino acids, and is used to bring out the flavor and richness.

What should I do if the desiccant accidentally gets into my eyes or mouth?

The raw material of the desiccant used in our products is quicklime.If the desiccant gets into your eyes or mouth, immediately wash it with water and then consult a doctor.

 

The product I'm looking for in Echigo Seika's products is not listed on the website.Why?

The products posted on the homepage are not limited to retailers, but only general sales products.Products sold only in specific areas or specific retailers are not posted on the website, so please contact the Customer Relations Office for details.

"Pursuit of taste" has a sticker sent directly from the factory. Can I buy it at the store?Is it a mail-order limited product?

The "Pursuit of Taste" series can be purchased at stores.Also, on our homepageONLINE SHOPYou can also place an order at the telephone order counter.

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