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[If there is a problem with the product]
Should there be any inconvenience in quality,
We apologize for the inconvenience, but please send the "actual item and exterior" by cash on delivery.
Please note that we do not respond by e-mail or images.
〒947-0193
1003-1 Takanashi-cho, Ojiya-shi, Niigata
To Echigo Seika Co., Ltd. Customer Service Office
Please feel free to contact us by phone or email regarding Echigo Seika products.We also accept opinions, requests, and questions.Before contacting us, please see "Frequently Asked Questions" first.
FAQContact by telephone
Reception hours 9:00 to 17:00 (excluding Saturdays, Sundays, and holidays)
Please give us your phone number so that we can respond accurately to you.Please be forewarned.In addition, we will record the phone call to the customer service office to confirm the contents.
* We will inform you of holidays such as the year-end and New Year holidays at any time.
Inquiries from the Web
Inquiry・ We will respond to inquiries during business hours. (Business hours 9:00 to 17:00, excluding Saturdays, Sundays, and holidays)
・ We will read all opinions and questions, but depending on the content of your inquiry, it may take some time to reply, we may not be able to reply, or we may call you.Please note.
・ We may not be able to reply to you if the email address you received is incorrect or if there is a system failure.If you do not receive a reply, please contact us by phone.
・ Our reply will be addressed to the individual customer.We do not accept the diversion or secondary use of part or all of the reply without our permission.
・In the unlikely event that there is a problem with the product, please send the actual product and the outer bag to the Customer Service Office by cash on delivery.
Please note that we do not respond to defective products by e-mail or images.
Even if you make a request by e-mail, we may call you to ask for more details.
[Destination of inconvenient products, etc.]
〒947-0193
1003-1 Takanashi-cho, Ojiya-shi, Niigata
To Echigo Seika Co., Ltd. Customer Service Office
